Refund policy

Refund & Return Policy

Last Updated: July 2026

At Glowvia Cosmetics, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing an order.

Returns

Due to hygiene and safety reasons, opened, used, or partially used cosmetic and personal care products cannot be returned or exchanged, unless they are damaged, defective, or you receive the wrong item.

You may request a return if:

  • You received a damaged product.
  • You received the wrong product.
  • The product was damaged during shipping.
  • The product is expired upon delivery.

Return requests must be submitted within 48 hours of receiving your order.

Refund Eligibility

To be eligible for a refund or replacement:

  • The product must be unused and in its original packaging.
  • You must provide your order number.
  • Clear photos or videos of the product and packaging must be shared with our customer support team.
  • The issue must be reported within 48 hours of delivery.

After reviewing your request, our team will determine whether a replacement or refund is applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used cosmetic products
  • Products damaged due to improper use or misuse
  • Products used without performing the recommended patch test
  • Orders refused at the time of delivery without a valid reason

Allergic Reactions & Skin Sensitivity

As every individual's skin and hair type is different, results may vary.

We strongly recommend performing a patch test at least 24 hours before full application.

Glowvia Cosmetics is not responsible for allergic reactions or skin irritation resulting from:

  • Failure to perform a patch test
  • Incorrect use of the product
  • Ignoring product instructions
  • Individual skin sensitivities

If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Once approved, we will arrange a replacement or another suitable resolution at no additional cost.

Order Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible after placing it.

Refund Process

If a refund is approved:

  • Refunds will be processed using an appropriate method agreed upon with the customer.
  • Processing times may vary depending on your payment method and bank.
  • Shipping charges are generally non-refundable unless the error was caused by Glowvia Cosmetics.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are encouraged to inspect the outer packaging before accepting delivery.

Any concerns should be reported to our customer support team within 48 hours.

Our Commitment

We are committed to resolving genuine issues fairly and promptly. Every refund or replacement request is reviewed individually to ensure the best possible customer experience.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Glowvia Cosmetics
Website: GlowviaCosmetics.store
Email: support@glowviacosmetics.store
Business Hours: Monday – Saturday, 10:00 AM – 8:00 PM (PKT)

Thank you for choosing Glowvia Cosmetics. We appreciate your trust and are committed to providing quality products and excellent customer service.